Refund policy

Returns

We want you to feel confident shopping with The Sneaker Crypt. Eligible items may be returned under the conditions below.

Seven-Day Return Window

A return request must be submitted within 7 calendar days after confirmed delivery.

Submitting a request does not automatically guarantee approval. Returned items will be inspected before a refund is issued.

Return Eligibility

To qualify for a return, an item must be:

• Unworn and unused
• In the same condition in which it was received
• Free from stains, odors, dirt, pet hair, makeup, deodorant marks, damage, or other signs of use
• Returned with all original tags, accessories, and packaging
• Securely packaged to prevent damage during return shipping

Items that do not meet these requirements may be refused and returned to the customer.

Footwear Returns

Footwear must have:

• No creasing
• No sole wear
• No scuffs, dirt, stains, or odors
• No damage to the shoes, tags, box, or included accessories

Shoes should only be tried on indoors on a clean, soft surface.

A shoe box is considered part of the product and must not be used as the shipping box. Please place the shoe box inside another protective shipping box before returning it.

Final-Sale Items

For hygiene reasons, masks are final sale and cannot be returned.

This does not apply if the wrong item was sent or the mask arrived with significant shipping damage.

Wrong, Damaged, or Materially Defective Items

Please inspect your order promptly after delivery.

Contact us within 3 calendar days of delivery if:

You received the wrong item
The item arrived with significant shipping damage
The item has a material defect that substantially affects its structure, condition, or intended use

Minor cosmetic variations that commonly occur during manufacturing—such as small glue marks, slight stitching differences, minor paint inconsistencies, or subtle finishing variations—are not considered material defects unless they substantially affect the item’s structure, use, or overall condition.

Photos and additional information may be required so we can review the issue.

Return Shipping

Customers are responsible for return shipping costs unless the wrong item was sent or an approved issue resulted from significant shipping damage or a material defect.

Original shipping charges are nonrefundable.

We strongly recommend using a trackable shipping service. The Sneaker Crypt is not responsible for return packages that are lost, stolen, or damaged in transit.

Refunds

Approved refunds will be issued after the returned item has been received and inspected.

Approved refunds will generally be issued to the original payment method within 3-5 business days. 

If a returned item shows signs of wear, use, damage, missing packaging, or otherwise fails to meet the return requirements, the refund may be denied.

Exchanges

We do not currently offer direct exchanges.

To obtain another size or item, complete an approved return and place a new order, subject to availability.

Starting a Return

Contact us within the applicable return period and include:

• Your name
• Order number
• Item you wish to return
• Reason for the return
• Photos, when relevant

Do not mail an item back before receiving return instructions. Unauthorized returns may not be accepted.