Where do you get your inventory?
We source inventory from trusted wholesale, overstock, liquidation, and retail channels.
Some products may include:
- Original box in excellent condition
- Original box with labels, stickers, or minor cosmetic wear
- Original box with the lid removed or altered
- Replacement box
- No box
This is common within the footwear and apparel industry and does not affect the authenticity or quality of the product unless otherwise noted in the listing.
Are your products authentic?
Yes. We only sell authentic sneakers, apparel, accessories, and collectibles. We inspect our inventory carefully and do not knowingly sell counterfeit merchandise.
Are your items new?
Our inventory consists primarily of new, overstock, shelf-pull, and open-box merchandise. Any packaging wear, missing boxes, cut box lids, or other noticeable details will be clearly stated in the product description.
Will you restock sold-out items?
Many of our products are limited finds or single pair inventory, so restocks are not guaranteed. Once an item sells, it may not return. We recommend purchasing promptly and checking back often for new arrivals.
How do I know which size to order?
Please review the size listed on each product page carefully before purchasing. Some footwear may include both youth/men's and women’s size equivalents. Clothing measurements or fit notes will be included when available.
How quickly will my order be processed?
Orders are prepared as quickly as possible. Processing and estimated delivery information will be shown during checkout and in your order confirmation. Tracking information will be emailed once your order ships.
Do you offer local pickup?
Local pickup is not currently available. We may offer it in the future for select orders or events, and any updates will be announced on our website and social media.
What is your return policy?
Return eligibility depends on the item and its condition. Please review our Return and Refund Policy before purchasing for complete details. Items must be returned in the same condition in which they were received.
Where can I find upcoming pop-ups and live shopping events?
Upcoming pop-up markets, TikTok Lives, and special appearances will be posted on our Upcoming Events page and social media accounts.
How can I contact The Sneaker Crypt?
Use the Contact Us page or the contact information listed on our website. Please include your order number when contacting us about an existing purchase.